Q1: How do I join as a member?
Desktop Version: Click "Member Login" in the top right corner → Select "Register". You can choose to register via Line, Facebook, or Email.
Mobile Version: Click the menu icon in the top right corner and scroll to the bottom → Account → Register → You can choose to register via Line, Facebook, or Email.
Q2: What should I do if I forget my password or account?
Forgot Password: Go to the Member Center → Member Login → Click "Forgot Password" → Enter your registered Email. The system will send a password reset request; follow the instructions to change your password.
Forgot Account: Please call our toll-free hotline at 0800-613380 for assistance.
Q3: How do I modify my personal information?
Go to the Member Center → Personal Information → Edit Profile.
Q4: How do I contact Customer Service?
Online Chat: Click the icon in the bottom right corner of the official website to start a live chat.
Phone: Call our toll-free hotline at 0800-613380.
Service Hours:
Monday to Friday (Excluding Public Holidays)
Morning: 09:00 – 12:00
Afternoon: 13:30 – 17:30