Q1: Shopping Process
Add to Cart → Proceed to Checkout → Member Login → Select Payment Method → Finalize Payment → Order Complete
Reminder: Adding an item to your cart does not reserve the stock. Inventory is allocated based on the order in which checkout is completed.
Q2: Payment and Delivery Methods
Payment Methods (4 options)
7-11 C.O.D. (Cash on Delivery)
Online Credit Card
Home Delivery C.O.D.
Bank Transfer
Delivery Methods (2 options)
7-11 Pickup
Home Delivery
Current courier partner: Kerry TJ Logistics
Q3: What if my size is out of stock?
You can use the Live Chat icon at the bottom right of our official website, or call our toll-free hotline at 0800-613380. Our customer service team will assist in checking for available stock.
Service Hours:
Monday to Friday (Excluding Public Holidays)
09:00 AM – 12:00 PM / 01:30 PM – 05:30 PM
Q4: How to Apply for Returns or Exchanges
If your order meets the following conditions, you may apply online or via our toll-free hotline at 0800-613380.
📄 [ Click here for the Online Application Form ]
7-Day Appreciation PeriodAll purchases include a 7-day appreciation period. If there are defects or size/color issues, you are entitled to one free return/exchange service (excluding specific items).Note: Add-on items cannot be returned/exchanged individually. Personal hygiene items (e.g., underwear, bras, socks, arm sleeves) cannot be returned or exchanged once sold.
Product IntegrityReturned items must remain in their original condition. If a product has stains, damage, has been washed, has tags removed, or carries odors, the buyer may be liable for compensation or the return may be rejected.
Secure PackagingPlease pack the items securely and seal the package with tape. Include the invoice, return/exchange form, and any free gifts inside. (The invoice is shipped with the goods and stapled to the return form).
Refund ProcessFor returns made within the 7-day period, refunds will be processed via your original payment method within 5–7 working days after the inspection of the returned goods.
Complete the FormTo ensure faster processing, please ensure the return/exchange form is filled out completely.(Every package includes a physical form. If missing, please fill out the online form or contact customer service at 0800-613380).
📄 [ Click here for the Online Application Form ]
Conditions Where Returns/Exchanges Cannot Be Processed:
Application made after the 7-day period.
Items showing signs of use, odors, or man-made stains (e.g., makeup powder).
Tags removed, items washed, size altered, or any other modifications/damage to the product or accessories.
Promotional gifts or the original invoice are not returned.
Personal hygiene items (Underwear, socks, arm sleeves, etc.).
Q5: Return and Exchange Process
